Dedicated Data Analyst with 5 years of experience in financial services, specializing in data interpretation, visualization, and reporting.
Applied statistical techniques to interpret complex datasets and support decision-making.
Utilized SQL for querying databases and extracting relevant data for analysis.
Created detailed reports and dashboards using Excel and Power BI for stakeholders.
Prepared and maintained financial reports, ensuring accuracy and timeliness.
Concentrix
Atendí clientes por llamadas, chat y correo, resolviendo requerimientos complejos con empatía., Mantuve conocimiento de productos, documentando interacciones y participando en iniciativas para mejorar la satisfacción y ofrecer servicios adicionales.
Lic. en Contaduría Pública
Bachillerato en Educación Media
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Worked with cross-functional teams to gather requirements and deliver insights.