This is my profileContact via CazVid
Andrés
Dispatch Supervisor with comprehensive workflow management and team leadership
Video resume
Introduction Video
I talk about my experience as a dispatcher
Contact
Medellín, Antioquia, Colombia
Open to remote
Available on CazVid
Competencies
Workflow ManagementAdvanced
Managed and optimized dispatch and service workflows to ensure efficiency and accuracy.
Team LeadershipIntermediate
Supervised dispatch staff, making final decisions and handling escalations.
Negotiation skillsIntermediate
Negotiated effectively to resolve issues and coordinate services.
MultitaskingAdvanced
Handled multiple responsibilities simultaneously to maintain service quality.
Accuracy and Attention to DetailAdvanced
Ensured complete accuracy in dispatch processes and communication.
Education
Bachelor of Science Degree
U.E.N. Alejo Fortique
Languages
EnglishB2
SpanishNative
Summary
Experienced dispatch supervisor with a proven track record of workflow management, team supervision, and operational accuracy, seeking to leverage multitasking and negotiation skills in a dynamic logistics or operations role.
Key Achievements
- Progressed from case creation to managing active services and escalations
- Promoted to supervisor with responsibilities for final decisions and escalations
- Gained experience in multitasking, negotiating, and ensuring accuracy in dispatch operations
Experience
CSR
Teleperformance
2018/10 - 2019/07
Team Lead
Solvo Global
2022/11 - 2025/04
Skills
Workflow ManagementTeam LeadershipNegotiation skillsMultitaskingAccuracy and Attention to Detail
Published on CazVid - May 17, 2026