This is my profileContact via CazVidAllison
Customer Service Specialist with 3+ years in global call centers
Contact
Competencies
Provided issue resolution and complaint handling for diverse customer inquiries.
Engaged with customers via phone and chat, establishing relationships and rapport.
Communicated effectively in both English and Spanish to serve a diverse client base.
Utilized chat/IM systems, Google Maps, Google Earth, and other tools to assist customers.
Education
Languages
Summary
Experienced in managing customer inquiries, resolving issues, and handling bookings across call and chat platforms.
Key Achievements
- Managed high-volume account queues of 40-60 accounts daily at CENTERCOM GLOBAL BPO.
- Provided knowledgeable responses and negotiated with clients to resolve delinquencies at BENSON COMMUNICATIONS.
- Handled bookings and customer requests effectively as a live chat agent at Sykes.
Experience
Customer Service Representative
Handle account queues ranging from 40 to 60 accounts daily, Managed inbound sales inquiries relating to products and promotions, Quickly establishing relationships and rapport over the phone.
Customer Service Representative and live chat agent
Provided knowledgeable response to customer questions regarding products, order placement, shipping and packaging, Negotiated with clients to resolve account delinquencies, earning client trust while maintaining company loyalty.
Chat travel expert agent
Handling bookings, Interacting with providers and attending customers requests as live customer service agent.