Allison - Customer Service Specialist with 3+ years in global call centers

San Salvador, San Salvador Department, El Salvadoren

Managed high-volume account queues of 40-60 accounts daily at CENTERCOM GLOBAL BPO.

Provided knowledgeable responses and negotiated with clients to resolve delinquencies at BENSON COMMUNICATIONS.

Contact via CazVid

Published on CazVid

Summary

Experienced in managing customer inquiries, resolving issues, and handling bookings across call and chat platforms.

Key Achievements

Handled bookings and customer requests effectively as a live chat agent at Sykes.

Skills

Customer ServiceAvanzado

Provided issue resolution and complaint handling for diverse customer inquiries.

Communication SkillsAvanzado

Engaged with customers via phone and chat, establishing relationships and rapport.

Multilingual: English and SpanishIntermedio

Communicated effectively in both English and Spanish to serve a diverse client base.

Technology ProficiencyIntermedio

Utilized chat/IM systems, Google Maps, Google Earth, and other tools to assist customers.

Languages

Spanish(Bilingual)

Experience

Customer Service Representative

CENTERCOM GLOBAL BPO

June 2017 - March 2018

Handle account queues ranging from 40 to 60 accounts daily, Managed inbound sales inquiries relating to products and promotions, Quickly establishing relationships and rapport over the phone.

Customer Service Representative and live chat agent

BENSON COMMUNICATIONS

January 2016 - June 2017

Provided knowledgeable response to customer questions regarding products, order placement, shipping and packaging, Negotiated with clients to resolve account delinquencies, earning client trust while maintaining company loyalty.