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Ali

Customer Service & Collections Representative

Contact

Funza, Cundinamarca, Colombia
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Competencies

English

Experiencia demostrada en English.

Spanish

Experiencia demostrada en Spanish.

Customer service

Experiencia demostrada en Customer service.

Phone etiquette

Experiencia demostrada en Phone etiquette.

Handling challenging customers

Experiencia demostrada en Handling challenging customers.

Education

Technical Degree, Visual Design
Unicompensar
2023 - 2026
Bilingual Program
University of Cundinamarca
2018 - 2018
Emerald Cutting and Jewelry Training
Escuela de Joyería Macorlyn
2020 - 2022
High School Diploma
IED Bicentenario
2017 - 2018

Languages

EnglishFluent/Bilingual
SpanishNativo

Summary

Perfil profesional

Experience

Customer Service & Collections Representative

Konecta
Ene 2024 - Ene 2026

Managed customer accounts and successfully followed up on payment agreements.. Provided phone-based customer support with a results-oriented approach.. Consistently met and exceeded company productivity and performance targets.

Bilingual Customer Service Agent

Teleperformance
Ene 2020 - Ene 2023

Provided high-quality customer service in both English and Spanish.. Resolved complex customer inquiries and managed active cases efficiently.. Delivered exceptional support while meeting company KPIs and quality standards.

Skills

EnglishSpanishCustomer servicePhone etiquetteHandling challenging customers
Published on CazVid - Oct 3, 2026
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