This is my profileContact via CazVidAlejandro
Data Analyst with 5 years of experience in financial services
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Competencies
Leveraged statistical tools and techniques to interpret complex datasets and generate actionable insights.
Built and maintained financial models to project revenues, expenses, and investment outcomes.
Managed a team of analysts to coordinate data projects and ensure quality deliverables.
Designed and implemented reporting dashboards and automated reports for executive review.
Education
Summary
Versatile data analyst with a strong background in financial services, skilled in financial modeling, data analysis, and leadership.
Key Achievements
- Developed and maintained complex financial models to support decision-making processes.
- Led a team of 4 analysts in the implementation of a new data reporting system, enhancing data accuracy and reporting efficiency.
- Conducted comprehensive data analysis on customer behavior, informing targeted marketing strategies.
Experience
Motorola Android tech support
Customer and technical support for Android OS mobile terminals.
Dell Alienware voice agent, and case controller
Technical support agent, Sales representative, Customer service agent for Dell computers and Alienware system consumers (Final, and small-medium business consumers).
Capital One customer relations and payments specialist
Provide support for any related questions to credit card charges, monthly statements, and monthly payments.
Triangle Media sales and customer service agent
Retention, Sales & customer service agent for USA, UK, and Australia.
Comwave
Sales, Customer service, Account receivable, Customer service backup trainer, Resolution specialist (manager escalations and retention calls) representative for Canadian customers related to VoIP, high-speed internet, and long-distance service.
AnchorFree
Tier 1 email technical and customer support representative for the Hotspot Shield mobile & pc/mac application., Tier 2 email support specialist for Windows platform.
DirectTV
Tier 1 customer care and sales representative., Sales and customer care representative for AT&T Mobility., Technical support specialist for VoIP, and fiber HSI services for BELL Canada., Member service specialist (customer care representative) for Sam ́s Club.
Healthpointe Medical Clinics
Customer care representative for medical appointments for worker’s compensation, Personal Injuries, PQMEs, and other medical services (HIIPA-regulated services)., Multiple account backup representative for S.W.A.T., Customer service, and collection representative for several medical companies (HIIPA-regulated services).