Experienced in dispute resolution, debt collection, and customer service within financial, retail, and marketplace sectors. Skilled in process optimization, fraud prevention, and team collaboration.
Handled inbound and outbound calls, dispute resolution, and customer support in banking, retail, and marketplace settings.
Resolved fraud and account disputes utilizing various platforms, ensuring compliance with SOPs and customer satisfaction.
Made outbound collection calls, processed customer data, and managed credit and loan information.
Identified modus operandi in fraud cases and supervised reports generated by RPA bots for operational issues.
Client Services Inc.
Made outbound collection calls regarding credit cards and managed different procedures depending on the scenario.
Amazon
Investigated accounts on multiple English doors marketplaces like US, CA, AU, UK and SG to prevent fraud, stop it or to complete legitimate orders to assure customer satisfaction., Identify ongoing modus operandi to implement actions in order to simplify processes., Provide mandatory 2nd opinions to coworkers following SOP guidelines.
British American Tobacco
Assisted retailers with their financial concerns regarding their contracts.
Bill Gosling Outsourcing
Made outbound collection calls regarding auto loans., Managed and processed customers and loans information such as: personal information, payments, payment arrangements, updates, requests, procedures and credit/loan related information., Provided customer service, handled escalation calls, follow-up calls, transferred calls effectively, and worked with clients and internal departments to solve specific cases., Supported partners by creating helpful documents and solving doubts.
Business Analytics
Time Management
Transformational Leadership
Building Resilience as a Leader
Communication foundations
Business Etiquette: Phone, email and text
Decision Making Strategies
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Assisted retail clients with financial concerns and contractual issues at British American Tobacco.
Equifax US Consumer
Received credit formation, handled customer service inbound calls., Dispute resolution for fraud, mixed and regular cases using different types of platforms.
Equifax Canada
Worked as a customer service representative for the Canada department, handled disputes and internal processes on a Backoffice job., Made outbound calls to provide information., Involved on an RPA project supervising the reports made by the bots and reporting issues.
Executive Decision Making
Coctelería
Manipulación de Alimentos
Business Innovation Foundations
Finance Foundations
Financial Accounting
Financial Forecasting
Excel for Accountants
Bachillerato por Madurez
Inglés para la Comunicación con el Turista de Habla Inglesa
Conclusión de Estudios de la Educación General Básica
Operador de Aplicaciones Ofimáticas
