This is my profileContact via CazVidAbraham
Supervisor
Contact
Competencies
Managing daily call center activities, ensuring operational efficiency.
Utilized CRM systems to document customer interactions and track issues.
Resolved technical and service issues related to internet, cable, and phone services.
Led and mentored teams to enhance performance and service delivery.
Handled escalated customer complaints professionally and efficiently.
Education
Languages
Summary
Experienced supervisor specializing in call center operations and customer support.
Key Achievements
- Supervised customer service teams, ensuring KPI and quality standards.
- Provided coaching to improve team performance and service quality.
- Collaborated on process improvements and training program implementation.
Experience
Supervisor
Supervised a team of customer service agents, ensuring adherence to KPIs and quality standards., Provided coaching and performance feedback to improve service delivery., Handled escalated customer issues with professionalism and efficiency., Collaborated with management to implement process...
Customer Service Representative
Delivered high-quality phone support for a variety of customer inquiries., Assisted customers with billing, technical issues, and account management., Maintained high customer satisfaction scores through active listening and problem-solving., Documented interactions accurately in CRM systems.
Customer Support Agent
Provided technical and billing support for Xfinity internet, cable, and phone services., Walked customers through troubleshooting steps and service upgrades., Resolved service interruptions and account issues with a focus on first-call resolution., Consistently met or exceeded call quality and...