Abraham - Customer Service Supervisor with 5+ years in Call Center Operations

Managing daily call center activities, ensuring operational efficiency.

Utilized CRM systems to document customer interactions and track issues.

Resolved technical and service issues related to internet, cable, and phone services.

Led and mentored teams to enhance performance and service delivery.

Supervised a team of customer service agents, ensuring adherence to KPIs and quality standards., Provided coaching and performance feedback to improve service delivery., Handled escalated customer issues with professionalism and efficiency., Collaborated with management to implement process...

Delivered high-quality phone support for a variety of customer inquiries., Assisted customers with billing, technical issues, and account management., Maintained high customer satisfaction scores through active listening and problem-solving., Documented interactions accurately in CRM systems.

Provided technical and billing support for Xfinity internet, cable, and phone services., Walked customers through troubleshooting steps and service upgrades., Resolved service interruptions and account issues with a focus on first-call resolution., Consistently met or exceeded call quality and...