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132052
Sales and Customer Service Specialist with 13+ years in BPO industry
Video resume
Virtual assistant
I have been in the BPO industry since 2009, started as a customer service representative and moved to sales, all my experience has been in sales where I have learned and developed many skills and I am happy to share with anyone.
Contact
Managua, Managua, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and assistance to clients, ensuring satisfaction and issue resolution.
SalesAdvanced
Executed outbound and inbound sales activities, including cold calling and B2B sales.
Team LeadershipIntermediate
Managed and led sales teams, overseeing daily operations and team performance.
Bilingual CommunicationAdvanced
Fluent in Spanish and English, facilitating effective communication in diverse client and team interactions.
Summary
Experienced in customer support, sales, and team management within the BPO industry, with over 13 years of diverse roles.
Key Achievements
- Progressed from customer service representative to sales and team leader roles within the BPO sector.
- Gained extensive experience in bilingual customer support and sales including B2B interactions.
- Led a team as a manager, demonstrating leadership and supervisory skills in call center environments.
Skills
Customer ServiceSalesTeam LeadershipBilingual Communication
Published on CazVid - Jul 3, 2025