Experienced market researcher with strong communication skills, currently expanding into IT support roles through self-directed learning in Python and technology tools. Proven ability to analyze markets, communicate effectively, and support technical needs in various industries.
Conducted comprehensive market analysis and research to inform business strategies.
Handled inbound and outbound client interactions, ensuring clear and effective communication.
Designed and published SEO/SEM optimized content to enhance online presence.
Provided technical support and learned Python to assist with IT-related tasks.
Forever Booked
Management of CRM platforms: onboarding, campaign setup, and maintenance of internal delivery systems., Client communication, inbound and outbound calls for sales and information purposes.
Alchemy Lab Costa Rica
Design of marketing strategies and market research., Diagnosis of market status for new businesses., Writing and publishing content optimized for SEO/SEM.
Remington University
Construction of documents to be presented before the Ministry of Education., Design of academic programs., Coordination of multidisciplinary work team.
Sutherland
Customer support and success specialist, on two different specialty lines (Community Education and Conflict Resolutions).
B.A
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Coordinated multidisciplinary work teams to execute complex projects successfully.
ConCriterio.co
Analysis in market intelligence projects., Design and analysis of audience segmentation., Field work and interaction with clients., Management of market research projects.