Yostin - Sales and Customer Service Professional with 5 years experience

Managua, Managua Department, Nicaraguaen

Achieved a 20% outbound conversion rate as Sales Representative at ACCEDO Technology

Supported new agents with system training and feedback at SITEL Group

Published on CazVidVideo interview available

Summary

Experienced professional with nearly five years in sales, customer support, and collections, skilled in communication and negotiation within the BPO industry.

Video Resume

Key Achievements

Handled negotiation and account transfer calls in medical collections at Connect International

Skills

CommunicationAvanzado

Utilized strong communication skills for sales, negotiation, and team support roles.

Sales SkillsAvanzado

Applied sales techniques to Medicare advantage plans and outbound customer engagement.

Problem SolvingIntermedio

Provided complex problem resolution in customer service and account management contexts.

NegotiationIntermedio

Negotiated medical accounts and insurance information with clients and providers.

Team SupportIntermedio

Experience

Sales Representative

ACCEDO Technology

11/20 - 09/21

Sale Medicare advantage plans to people who qualified having part A and part B and verified which company they wanted, for example: Humana, Aetna, Blue cross blue shield, Molina., Sent reports about the accounts worked each day., Make 20% conversion rate from the outbound Queue every day.

Customer Service Representative

SITEL Group

09/21 - 11/22

Floor support Helping new agents to get familiar with the system and helping them with any case they have., Listen to calls and provide feedback to agents., Submit the feedback sessions I had with new agents., Send emails to supervisor about each new agent and possible action plan.

Collection Representative

Connect International

11/22 - 06/25

Second voice (floor support in charge to help all the LOB with discounts, and getting transferred calls from agents), Make and take outbound and inbound calls to negotiate medical accounts, Air ambulance specialist Call people with this type of accounts and try to get insurance information or...