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Yostin
Sales and Customer Service Professional with 5 years experience
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Competencies
Utilized strong communication skills for sales, negotiation, and team support roles.
Applied sales techniques to Medicare advantage plans and outbound customer engagement.
Provided complex problem resolution in customer service and account management contexts.
Negotiated medical accounts and insurance information with clients and providers.
Supported new agents with system training, feedback, and communication with supervisors.
Education
Languages
Summary
Experienced professional with nearly five years in sales, customer support, and collections, skilled in communication and negotiation within the BPO industry.
Key Achievements
- Achieved a 20% outbound conversion rate as Sales Representative at ACCEDO Technology
- Supported new agents with system training and feedback at SITEL Group
- Handled negotiation and account transfer calls in medical collections at Connect International
Experience
Sales Representative
Sale Medicare advantage plans to people who qualified having part A and part B and verified which company they wanted, for example: Humana, Aetna, Blue cross blue shield, Molina., Sent reports about the accounts worked each day., Make 20% conversion rate from the outbound Queue every day.
Customer Service Representative
Floor support Helping new agents to get familiar with the system and helping them with any case they have., Listen to calls and provide feedback to agents., Submit the feedback sessions I had with new agents., Send emails to supervisor about each new agent and possible action plan.
Collection Representative
Second voice (floor support in charge to help all the LOB with discounts, and getting transferred calls from agents), Make and take outbound and inbound calls to negotiate medical accounts, Air ambulance specialist Call people with this type of accounts and try to get insurance information or...