This is my profileContact via CazVid
Tommy
Customer Service Representative with 3+ years in client relations
Video resume
Contact
Competencies
Applied CRM tools to track customer interactions and improve service quality.
Resolved customer inquiries and conflicts efficiently, enhancing customer satisfaction.
Utilized written and verbal communication to deliver exceptional customer service.
Engaged in lead generation, upselling, and cross-selling to increase sales opportunities.
Addressed and resolved customer complaints to maintain satisfaction and loyalty.
Education
Languages
Summary
Experienced customer service representative with a strong background in client relations and sales support, skilled in conflict resolution, CRM use, and enhancing customer satisfaction.
Key Achievements
- Developed strategies to improve customer retention and satisfaction at ALORICA
- Provided multi-channel support, resolving inquiries via phone, email, and chat
- Used CRM software to track interactions and manage sales pipelines effectively
Experience
customer service representative
Developed and implemented strategies to improve customer retention by percentage or Specific Achievement., Provided exceptional customer service via phone, email, and chat, resolving customer inquiries., Proactively identified customer needs and offered tailored solutions, resulting in increased...