Tommy - Customer Service Representative with 3+ years in client relations

Panamá, Panamá, PanamaRemotoen

Developed strategies to improve customer retention and satisfaction at ALORICA

Provided multi-channel support, resolving inquiries via phone, email, and chat

Publicado en CazVidVideo entrevista disponibleAbierto a remoto

Resumen

Experienced customer service representative with a strong background in client relations and sales support, skilled in conflict resolution, CRM use, and enhancing customer satisfaction.

Video Resume

Logros Clave

Used CRM software to track interactions and manage sales pipelines effectively

Habilidades

Customer Relationship ManagementAvanzado

Applied CRM tools to track customer interactions and improve service quality.

Problem SolvingAvanzado

Resolved customer inquiries and conflicts efficiently, enhancing customer satisfaction.

Communication SkillsAvanzado

Utilized written and verbal communication to deliver exceptional customer service.

Sales TechniquesIntermedio

Engaged in lead generation, upselling, and cross-selling to increase sales opportunities.

Conflict ResolutionIntermedio

Experiencia

customer service representative

ALORICA

05/23 - current

Developed and implemented strategies to improve customer retention by percentage or Specific Achievement., Provided exceptional customer service via phone, email, and chat, resolving customer inquiries., Proactively identified customer needs and offered tailored solutions, resulting in increased...