Thomas

Spanish Interpreter

Delivered real-time Over-the-Phone Interpretation (OPI) between English and Spanish speakers, handling 150–200 calls per week across 9-hour shifts.. Performed both consecutive and simultaneous interpretation across medical/healthcare, legal, disability services, and technical support conversations.. Provided interpretation for U.S. insurance agencies across home, auto, workers' compensation, and liability insurance claims and inquiries.. Applied specialized medical and legal terminology to ensure precise, culturally appropriate communication between Limited English Proficient (LEP) speakers and service providers.. Maintained strict confidentiality and neutrality in accordance with HIPAA guidelines and the Interpreter's Code of Ethics.. Operated OPI platforms including MicroSIP and NICE CXone Mpower to manage high call volumes efficiently.