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Customer Support & Sales Specialist with Bilingual Skills
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Competencies
Exceptional bilingual customer support skills, resolving issues efficiently via phone and chat.
Proficient in HubSpot, Salesforce, and Zoho to track customer interactions and sales activities.
Skilled in providing remote administrative support, invoicing, scheduling, and data organization.
Experience in product sales, client communication, and online store management using Shopify and digital tools.
Education
Languages
Summary
Versatile support specialist with extensive experience in customer service, sales, and administrative roles across remote environments. Bilingual in English and Spanish, adept at CRM management and problem-solving in fast-paced settings.
Key Achievements
- Provided bilingual technical support to DoorDash Dashers, resolving complex account and app issues remotely.
- Managed CRM systems to enhance customer interactions and streamline sales processes across multiple roles.
- Founded and managed an e-commerce store, demonstrating strong entrepreneurial and problem-solving skills.
- Handled administrative and invoicing tasks efficiently, ensuring smooth daily operations for multiple organizations.
Experience
Technical Support Representative (Remote)
Provided remote technical support to DoorDash Dashers in English and Spanish. Resolved account and app-related issues via phone and chat. Used CRM systems and ticketing tools to track and manage customer cases
Sales Agent (Remote)
Handled inbound and outbound calls for product sales and support. Managed CRM databases to track sales interactions and client information. Provided bilingual service and addressed client objections
Administrative Assistant
Managed cash handling and daily invoicing. Organized administrative documents and provided customer support. Assisted with inventory and billing processes
Sales Assistant
Managed daily sales, customer service, and inventory organization. Handled closing procedures and basic cashier tasks
Founder / E-commerce Manager (Remote)
Developed skills in time management, multitasking, and independent problem-solving. Used tools such as Shopify, Canva, WhatsApp Business, and Google Workspace. Communicated with suppliers, resolved customer inquiries, and tracked deliveries. Managed social media content, marketplace listings, and product descriptions. Handled order processing, inventory control, and customer support in both Spanish and English. Built and managed a dropshipping store focused on retail products using online platforms