Versatile support specialist with extensive experience in customer service, sales, and administrative roles across remote environments. Bilingual in English and Spanish, adept at CRM management and problem-solving in fast-paced settings.
Exceptional bilingual customer support skills, resolving issues efficiently via phone and chat.
Proficient in HubSpot, Salesforce, and Zoho to track customer interactions and sales activities.
Skilled in providing remote administrative support, invoicing, scheduling, and data organization.
Experience in product sales, client communication, and online store management using Shopify and digital tools.
TaskUs
Provided remote technical support to DoorDash Dashers in English and Spanish. Resolved account and app-related issues via phone and chat. Used CRM systems and ticketing tools to track and manage customer cases
Accedo Technology
Handled inbound and outbound calls for product sales and support. Managed CRM databases to track sales interactions and client information. Provided bilingual service and addressed client objections
Agroequipos del Caribe
Managed cash handling and daily invoicing. Organized administrative documents and provided customer support. Assisted with inventory and billing processes
Artesanías y Moda
Managed daily sales, customer service, and inventory organization. Handled closing procedures and basic cashier tasks
EjeBuyCol
Developed skills in time management, multitasking, and independent problem-solving. Used tools such as Shopify, Canva, WhatsApp Business, and Google Workspace. Communicated with suppliers, resolved customer inquiries, and tracked deliveries. Managed social media content, marketplace listings, and product descriptions. Handled order processing, inventory control, and customer support in both Spanish and English. Built and managed a dropshipping store focused on retail products using online platforms
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