Suraj - Hospitality Steward with 3+ years in Hotel Operations and Guest Relations

Konkā, Jharkhand, IndiaRemoteen

Ensured smooth outlet operations at HOTEL THE RASO, managing guest satisfaction and feedback relay.

Conducted daily team briefings and created duty rosters, contributing to efficient staff management.

Published on CazVidOpen to remote

Summary

Experienced steward with strong leadership, organizational, and customer relations skills, dedicated to maintaining high standards in hotel outlets and ensuring guest satisfaction.

Key Achievements

Prepared daily, monthly, and yearly reports, supporting operational planning and inventory management.

Skills

Customer RelationsAdvanced

Skilled in managing guest interactions and resolving issues to ensure high satisfaction.

LeadershipIntermediate

Experienced in leading team members, conducting briefings, and building result-oriented teams.

Operational ManagementIntermediate

Handled daily operations, duty rosters, and inventory control for hotel outlets.

Reporting & DocumentationIntermediate

Prepared operational reports on a daily, monthly, and yearly basis to support management.

Organizational Skills

Experience

Steward

HOTEL THE RASO

March 2022 - Sep 2022

Responsible for smooth operation of the outlet., Must actively speak with the guests to assure their satisfaction and follow-up on any Problem., To relay all feedbacks from guests to persons concerned shall there be positive or negative complaints/comments., Conducting briefing with team member...