This is my profileContact via CazVid
Sergio
Asesor de servicio al cliente
Video resume
Asesor de servicio al cliente
Mi último trabajo fue con la empresa boldr dónde trabaje como agente de atención al cliente para la campaña de Tractive, la cuál es un GPS para mascotas, mi función era dar seguimiento a cualquier duda que tuviera el cliente a través de correo electrónico y dar soporte técnico por chat.
Contact
Guanajuato City, Guanajuato, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered support and follow-up to customers via email and chat, ensuring resolution of inquiries.
Technical SupportIntermediate
Provided technical assistance related to GPS products and related services, troubleshooting technical issues.
Cold CallingIntermediate
Engaged prospects through outbound calls to generate leads and support retention efforts.
Responsibility & ProactivityAdvanced
Demonstrated proactive attitude and responsibility in delivering quality customer interactions.
Summary
Experienced customer service agent with over five years in tech support, cold calling, and client support, committed to helping others and providing high-quality service.
Key Achievements
- Provided email and chat support for Tractive, a GPS for pets, resolving customer inquiries.
- Gained comprehensive experience in customer service, technical support, cold calling, and retention.
- Maintained proactive and responsible approach to service, enhancing customer satisfaction.
Skills
Customer ServiceTechnical SupportCold CallingResponsibility & Proactivity
Published on CazVid - Jul 3, 2025