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Healthcare Customer Service Specialist with 5+ years in clinical admin
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Competencies
Handled appointment coordination for medical clinics, ensuring accuracy and efficiency.
Processed prior authorizations, insurance inquiries, and maintained HIPAA standards.
Provided onsite and remote support, resolving inquiries and improving patient and guest experiences.
Proficient in EHR/EMR systems, EMA, Availity, Microsoft 365, and Google Workspace for administrative tasks.
Performed upkeep and repairs at lodge and holiday houses, ensuring safety and guest satisfaction.
Education
Languages
Summary
Dedicated to streamlining patient and client interactions with extensive background in clinical admin, insurance processing, and guest services. Adept at managing complex scheduling, documentation, and communication to enhance operational efficiency.
Key Achievements
- Managed over 1,800 prior authorizations with high first-pass approval rate, ensuring HIPAA compliance.
- Coordinated 80+ daily appointments, streamlining patient intake and communication at medical clinics.
- Expanded support role within dermatology, demonstrating adaptability and commitment to patient-centered care.
Experience
Patient Concierge Representative
Coordinated 80+ appointments/day, ensuring accurate intake, smooth scheduling, and proactive patient communication., Processed 1,800+ prior authorizations across payer portals (e.g., EMA, Availity) with strong first-pass approvals while maintaining HIPAA compliance., Supported insurance inquiries,...
Sales Consultant
Educated customers on CBD/medical cannabis products and ensured compliant, accurate transactions in a fast-paced retail setting., Maintained organized merchandising and a welcoming, customer-centric environment.
Maintenance
Maintained public facilities and grounds (gardens, pool, trails); performed basic plumbing/repairs and safe equipment handling (e.g., chainsaws, power tools)., Consistently communicated hazards and resolved guest issues promptly.
Front Desk
Managed bookings and confirmations (incl. REI), handled payments/reconciliations, and resolved guest queries on first contact., Delivered local guidance that improved guest experience and reviews.
Customer Service Agent
Supported event operations and attendee services; processed entries and provided onsite assistance in line with event guidelines.
Customer Service Agent
Provided email-based technical support with accurate documentation and timely resolution.