Dedicated to streamlining patient and client interactions with extensive background in clinical admin, insurance processing, and guest services. Adept at managing complex scheduling, documentation, and communication to enhance operational efficiency.
Handled appointment coordination for medical clinics, ensuring accuracy and efficiency.
Processed prior authorizations, insurance inquiries, and maintained HIPAA standards.
Provided onsite and remote support, resolving inquiries and improving patient and guest experiences.
Proficient in EHR/EMR systems, EMA, Availity, Microsoft 365, and Google Workspace for administrative tasks.
Family Medicine & Dermatology Clinics
Coordinated 80+ appointments/day, ensuring accurate intake, smooth scheduling, and proactive patient communication., Processed 1,800+ prior authorizations across payer portals (e.g., EMA, Availity) with strong first-pass approvals while maintaining HIPAA compliance., Supported insurance inquiries,...
Medical Weed CBD Provenza
Educated customers on CBD/medical cannabis products and ensured compliant, accurate transactions in a fast-paced retail setting., Maintained organized merchandising and a welcoming, customer-centric environment.
Freycinet Lodge (Tasmania, AU)
Maintained public facilities and grounds (gardens, pool, trails); performed basic plumbing/repairs and safe equipment handling (e.g., chainsaws, power tools)., Consistently communicated hazards and resolved guest issues promptly.
Freycinet Holiday Houses (Tasmania, AU)
Managed bookings and confirmations (incl. REI), handled payments/reconciliations, and resolved guest queries on first contact., Delivered local guidance that improved guest experience and reviews.
Diploma III
Discover other professionals with similar experience
Performed upkeep and repairs at lodge and holiday houses, ensuring safety and guest satisfaction.
Diversified Communications
Supported event operations and attendee services; processed entries and provided onsite assistance in line with event guidelines.
One Link BPO
Provided email-based technical support with accurate documentation and timely resolution.
