Ruperto

Ensenada, Baja California, Mexicoen

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Skills

Computer: Dell, 16 GB RAM, 1 TB Hard DriveIntermediate

Demonstrated experience with Computer: Dell, 16 GB RAM, 1 TB Hard Drive.

Monitors: Dual-screen setup for multitaskingIntermediate

Demonstrated experience with Monitors: Dual-screen setup for multitasking.

Headset: Noise-canceling for clear communicationIntermediate

Demonstrated experience with Headset: Noise-canceling for clear communication.

Workspace: Quiet, distraction-free home officeIntermediate

Demonstrated experience with Workspace: Quiet, distraction-free home office.

Experience

Customer Service & Sales Agent

ProProfit

Handled inbound and outbound calls providing product information, support, and resolving customer concerns., Consistently exceeded upsell targets by understanding customer needs and offering tailored solutions., Maintained accurate records in CRM systems and ensured high customer satisfaction scores.

CCSI

Assisted English-speaking customers with billing, technical issues, and account inquiries.

Education

GED

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