ROOSEVELT - Customer Service Representative at Sutherland Global Services

Barranquilla, Atlántico, Colombiaen

Provided exceptional support to AT&T customers, enhancing customer satisfaction.

Managed diverse client portfolios for small business financing, ensuring personalized assistance.

Published on CazVid

Summary

Dedicated customer service representative with experience supporting major clients like AT&T and managing diverse portfolios. Skilled in communication, problem-solving, and delivering high-quality support in fast-paced settings.

Key Achievements

Achieved high call resolution rates through effective communication and problem-solving.
Developed strong customer relationship skills in a fast-paced environment.
Contributed to team goals by maintaining high service quality standards.

Skills

Customer ServiceAdvanced

Expertise in addressing customer needs, resolving issues efficiently, and ensuring positive experiences.

Communication SkillsAdvanced

Effective verbal and written communication tailored to diverse customer profiles.

Problem SolvingIntermediate

Capable of identifying issues swiftly and providing practical solutions to meet customer expectations.

MultitaskingIntermediate

Efficiently managing multiple customer interactions and tasks in dynamic environments.

Experience

Customer Service Representative

Sutherland Global Services

2022 - 2024

Answered calls for AT&T, assisting customers seeking to purchase or enhance their mobile phone and home internet services.. Worked with a small business financing company with a diverse client portfolio, helping with loan applications, addressing common inquiries, and following up on various cases, always striving to meet both corporate and customer expectations with the utmost dedication.