Dedicated customer service representative with experience supporting major clients like AT&T and managing diverse portfolios. Skilled in communication, problem-solving, and delivering high-quality support in fast-paced settings.
Expertise in addressing customer needs, resolving issues efficiently, and ensuring positive experiences.
Effective verbal and written communication tailored to diverse customer profiles.
Capable of identifying issues swiftly and providing practical solutions to meet customer expectations.
Efficiently managing multiple customer interactions and tasks in dynamic environments.
Sutherland Global Services
Answered calls for AT&T, assisting customers seeking to purchase or enhance their mobile phone and home internet services.. Worked with a small business financing company with a diverse client portfolio, helping with loan applications, addressing common inquiries, and following up on various cases, always striving to meet both corporate and customer expectations with the utmost dedication.
Bachelors Degree
Naval Engineer
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