Rolando - Technical Support & Software Developer with 8+ years in IT & Communications

Guatemala City, Guatemala, Guatemalaen

Provided advanced Tier 2 technical support and platform integrations, enhancing customer satisfaction at Go2 / Popmenu.

Developed and maintained web applications utilizing ASP.NET and VB.NET, improving internal system performance at Eficiencia Aplicada.

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Resumen

A dedicated professional with over 8 years of experience in technical support, software development, sales, and language services. Proven ability to troubleshoot complex issues, develop web applications, and enhance client engagement across various industries. Skilled in ASP.NET, VB.NET, SQL...

Video Resume

Logros Clave

Led sales operations and managed client relations, increasing revenue and brand visibility at Don Chicharrón.

Habilidades

Technical SupportAdvanced

Handled complex technical issues and integrations, collaborating across teams to ensure client support and platform stability.

Software DevelopmentAdvanced

Designed and maintained web applications, optimized databases, and integrated APIs using ASP.NET and VB.NET.

Customer Service & SupportExpert

Provided customer service, technical assistance, and training across multiple roles, improving client onboarding and retention.

Sales & Sales ManagementIntermediate

Led sales teams and coordinated marketing efforts, driving revenue growth and managing supplier relations.

Experiencia

Technical Support Tier 2 &amp; Integrations

Go2 / Popmenu

Jun 2025 - Present

Provide advanced technical support for Popmenu clients, handling Tier 2 incidents and platform integrations., Collaborate with product and engineering teams to investigate and resolve complex cases, document findings, and improve processes., Assist with client onboarding and training, ensuring...

Software Developer

Eficiencia Aplicada S.A. de C.V.

Apr 2017 - Feb 2025

Developed and maintained web applications using ASP.NET and VB.NET., Designed and optimized SQL Server databases, integrated third-party APIs, and provided technical support for internal systems.

Sales Manager

Don Chicharrón

Aug 2019 - Nov 2020

Led sales operations and coordinated marketing efforts to boost brand visibility and revenue., Managed supplier relations, negotiated contracts, and guided a small sales team toward meeting performance goals.

English Coach

English 4 Call Centers (E4CC)

Dec 2022 - Jan 2024

Trained students preparing for customer service and BPO positions, focusing on pronunciation, fluency, and interview readiness., Designed lesson plans to strengthen real-world communication skills.