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Rolando
Technical Support & Software Developer with 8+ years in IT & Communications
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Competencies
Handled complex technical issues and integrations, collaborating across teams to ensure client support and platform stability.
Designed and maintained web applications, optimized databases, and integrated APIs using ASP.NET and VB.NET.
Provided customer service, technical assistance, and training across multiple roles, improving client onboarding and retention.
Led sales teams and coordinated marketing efforts, driving revenue growth and managing supplier relations.
Taught English pronunciation and communication skills; provided over-the-phone interpretation for ENG–SPA interactions.
Education
Languages
Summary
A dedicated professional with over 8 years of experience in technical support, software development, sales, and language services. Proven ability to troubleshoot complex issues, develop web applications, and enhance client engagement across various industries. Skilled in ASP.NET, VB.NET, SQL...
Key Achievements
- Provided advanced Tier 2 technical support and platform integrations, enhancing customer satisfaction at Go2 / Popmenu.
- Developed and maintained web applications utilizing ASP.NET and VB.NET, improving internal system performance at Eficiencia Aplicada.
- Led sales operations and managed client relations, increasing revenue and brand visibility at Don Chicharrón.
Experience
Technical Support Tier 2 & Integrations
Provide advanced technical support for Popmenu clients, handling Tier 2 incidents and platform integrations., Collaborate with product and engineering teams to investigate and resolve complex cases, document findings, and improve processes., Assist with client onboarding and training, ensuring...
Software Developer
Developed and maintained web applications using ASP.NET and VB.NET., Designed and optimized SQL Server databases, integrated third-party APIs, and provided technical support for internal systems.
Sales Manager
Led sales operations and coordinated marketing efforts to boost brand visibility and revenue., Managed supplier relations, negotiated contracts, and guided a small sales team toward meeting performance goals.
English Coach
Trained students preparing for customer service and BPO positions, focusing on pronunciation, fluency, and interview readiness., Designed lesson plans to strengthen real-world communication skills.