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Rodrigo
Customer Service Specialist with 5+ years in Banking and Tech Support
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Competencies
Delivered customer support across banking, insurance, and tech sectors via call, chat, and in-person.
Provided Tier 1 technical support for satellite internet, phone, and computer products.
Proficient in Excel, PowerPoint, and Word for documentation and presentations.
Supported payroll and workforce management for US employees at ERC Amazon.
Assisted with audiovisual control, photography, and translation services at La Monataña Christian Camps.
Education
Languages
Summary
Experienced in customer service, technical troubleshooting, and HR support, with a strong background in banking, insurance, and technology sectors.
Key Achievements
- Handled collections for Chase Bank, demonstrating knowledge of financial procedures.
- Provided empathetic customer support for a life insurance company, managing sensitive data effectively.
- Gained experience in HR support and technical troubleshooting across multiple service roles.
Experience
Collection Agent
service of collections for Chase Bank
Customer service representative
Providing customer service for a life insurance company, managing sensitive information with empathy, manage payments and profile information.
HR support
HR support including payroll and WFM support for employees in the US
Customer service for a Banking Account
customer service for banking and mobile app
Tier 1 tech Support
tech support for a satellite internet provider
Tech support (tier 1)
Chat and phone support for a phone and computer company
Audiovisual Producer/translator/ recreation helper
helping controlling mixer, taking photograph, emotional motivator for the campist