This is my profileContact via CazVidRodolfo
IT Service Desk Agent
Contact
Ciudad Benito Juárez,Nuevo León,Mexico
Available on CazVid
Competencies
Resolving network issuesIntermediate
Demonstrated experience with Resolving network issues.
Resolving software issuesIntermediate
Demonstrated experience with Resolving software issues.
Resolving hardware issuesIntermediate
Demonstrated experience with Resolving hardware issues.
Conducting auditsIntermediate
Demonstrated experience with Conducting audits.
Coaching teamsIntermediate
Demonstrated experience with Coaching teams.
Education
BUSINESS ADMINISTRATION
UC
Completed 2026
Languages
enNative
Experience
IT SERVICE DESK AGENT
SWBC
21/07/2025 - ACTUAL
Contacting borrowers from different financial institutions regarding their loans
New Patient Intake (SALES)
DME Services
02-2025 - 05-2025
Signing up intake patients for US Medical supply/ CSR- Sales
IT Service Desk Analyst
DYOPATH
01-2024 - 12-2024
Providing support to employees of MSC / IT Help Desk Analyst
CSR SALES
SSG
08-2023 - 12-2023
Providing Customer care for customers of Backcountry.com / CSR-SALES
CSR CATERPILLAR
MAJOREL
06-2023 - 09-2024
Providing Customer care for customers of CATERPILLAR / CSR-SALES
Q.A. Analyst
ATOS Global Services
01-2022 - 04-2023
Auditing agents from different accounts / Quality Assurance Analyst
IT Help Desk Analyst
ATOS Global Services
Nov-2019 - FEB 2022
Providing support to employees of SIEMENS / IT Help Desk Analyst
Skills
Resolving network issuesResolving software issuesResolving hardware issuesConducting auditsCoaching teams
Published on CazVid - May 17, 2026