Rodolfo

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Tijuana,Baja California,Mexico

Available on CazVid

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Competencies

Problem solvingIntermediate

Demonstrated experience with Problem solving.

Customer serviceIntermediate

Demonstrated experience with Customer service.

TeamworkIntermediate

Demonstrated experience with Teamwork.

Time ManagementIntermediate

Demonstrated experience with Time Management.

LeadershipIntermediate

Demonstrated experience with Leadership.

Education

Bachelor Degree

UNIVERSIDAD AUTONOMA DE BAJA CALIFORNIA

Completed 2015-12-31

Languages

enNative

Experience

Tech support Agent

Verizon Tech Support

2006-01-01 - 2010-12-31

Attended customer calls regarding technical issues with internet service, Problem resolution was the first priority, Led a Tier 3 department for problem escalation and took complaints from customers to further resolve their issues

Customer Service Agent

Call Center Services

2011-01-01 - 2014-12-31

Took calls regarding telephone line issues, Data entry and reports were made on a daily basis, Escalated and issued reports to field techs to send them out to customers' residences

Sales Agent

Telcel

2015-01-01 - 2017-12-31

Responsible for outbound calls to change customers to our monthly plans so they could save and have better benefits

English Teacher

Interlingua

2017-01-01 - 2020-12-31

Responsible to teach, plan and evaluate classes and students in their performance in class

English Translator

Freelancer

2021-01-01 - 2025-12-31

Worked as a freelancer translating Business Conferences both in Live Events and Zoom Video Calls from English to Spanish and Spanish to English

Skills

Problem solvingCustomer serviceTeamworkTime ManagementLeadership

Published on CazVid - May 17, 2026

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