Demonstrated experience with Problem solving.
Demonstrated experience with Customer service.
Demonstrated experience with Teamwork.
Demonstrated experience with Time Management.
Verizon Tech Support
Attended customer calls regarding technical issues with internet service, Problem resolution was the first priority, Led a Tier 3 department for problem escalation and took complaints from customers to further resolve their issues
Call Center Services
Took calls regarding telephone line issues, Data entry and reports were made on a daily basis, Escalated and issued reports to field techs to send them out to customers' residences
Telcel
Responsible for outbound calls to change customers to our monthly plans so they could save and have better benefits
Interlingua
Responsible to teach, plan and evaluate classes and students in their performance in class
Bachelor Degree
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Demonstrated experience with Leadership.
Freelancer
Worked as a freelancer translating Business Conferences both in Live Events and Zoom Video Calls from English to Spanish and Spanish to English
