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Roberto
Customer Repair Specialist with 1+ year in remote home security services
Video resume
Costumer Repair
Hi everyone.nIm Roberto Escalona.
Contact
Teziutlan, Puebla, México
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Engaged directly with customers to troubleshoot and resolve home security issues remotely.
Technical SupportIntermediate
Provided technical assistance for Xfinity's home security systems via remote communication channels.
Remote TroubleshootingIntermediate
Diagnosed and resolved issues in home security devices without on-site visits.
Sales & Customer RelationsBeginner
Utilized prior experience in luxury car sales to build rapport and communicate effectively with customers.
Summary
Roberto Escalona is a customer repair professional with over a year experience in remote home security support for Xfinity, complemented by prior sales expertise in luxury automobiles. Skilled in troubleshooting, customer engagement, and remote technical assistance.
Key Achievements
- Provided remote repair services for Xfinity home security systems for American customers over a 13-month period
- Gained experience in customer service and technical support for telecommunications and home security products
- Leveraged previous sales experience in luxury car services to enhance customer interactions and service delivery
Skills
Customer ServiceTechnical SupportRemote TroubleshootingSales & Customer Relations
Published on CazVid - Jul 3, 2025