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Raymundo
Customer Service Leader with 19 years of call center experience
Video resume
Business Administrator
I like challenges. I have work for customer service experience for 19 years and 15 years as team leader. I coach agents on how to provide a great customer service.
Contact
Zaragoza, La Libertad, El Salvador
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Handled customer inquiries, complaints, and support with a focus on service excellence.
Team LeadershipAdvanced
Led and coached customer service teams, fostering professional growth and performance optimization.
Coaching & TrainingAdvanced
Trained agents to deliver high-quality customer service and handle challenging situations effectively.
Communication SkillsExpert
Provided clear, empathetic communication to customers and team members, ensuring understanding and satisfaction.
Summary
Experienced customer service specialist with 19 years in the call center industry, including 15 years in team leadership and coaching roles.
Key Achievements
- Provided customer service for nearly two decades, demonstrating extensive industry experience
- Led teams of customer service agents for 15 years, focusing on coaching and improving team performance
- Consistently engaged in challenging roles that involve mentoring staff and enhancing service quality
Skills
Customer ServiceTeam LeadershipCoaching & TrainingCommunication Skills
Published on CazVid - Jul 2, 2025