Experienced in handling customer relations with empathy and patience, fluent in Spanish and English, with strong communication skills and adaptability.
Handled customer inquiries and issues related to money transfers, demonstrating effective communication and problem-solving skills.
Improved verbal and written communication, effectively managing customer interactions and escalations.
Maintained patience and empathy when dealing with rude or impatient customers, ensuring positive customer experiences.
Adapted quickly to new roles within the company, including transition to the fraud department.
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