Qwayne - Technical Support Engineer with 6+ years in Enterprise Storage

Heredia, Heredia, Costa RicaRemoteen

Supported high-end SAN systems including VMAX, All Flash, and PowerMax

Provided advanced technical assistance on escalated customer cases with Dell Technologies

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced technical support engineer with a focus on enterprise storage systems and customer satisfaction. Skilled in troubleshooting, system management, and handling escalations with over 6 years of industry experience.

Video Resume

Key Achievements

Gained experience with Linux virtual machines and SAN management tools such as Unisphere & VAPP

Skills

High-end Storage SystemsAdvanced

Supported enterprise storage hardware including SAN systems like VMAX and PowerMax.

Linux Virtual MachinesIntermediate

Worked with Linux-based virtual environments used in storage and support operations.

SAN Management ToolsIntermediate

Utilized SAN management software such as Unisphere and VAPP for system administration.

Technical Support & TroubleshootingAdvanced

Provided support for networking issues, system errors, and hardware support in enterprise environments.

Customer Interaction & Escalation Handling

Experience

Enterprise Technical Support Engineer

Dell EMC

2019 - 2025

6 Year + Experience as a Dell Technical Support Engineer for High end Storage Systems for Enterprise Consumer Brand Line, Experience working with High end SAN systems such as (VMAX , VMAX ALL FLASH & POWERMAX), Gained experience working with Linux Based Virtual machines, Gained experience...

L2 Technical Advisor

Dell Technologies

2016 - 2019

Involve advance technical assist on Highly Sensitive customer escalated cases, Support DNS resolution problems, Support Duplicated IP addresses, Support Network Latency & High Ping communication problems, Support DHCP service errors, Invalid IP Addresses assignment, Support Windows...