Qwayne - Technical Support Engineer with 6+ years in Enterprise Storage

Heredia, Heredia, Costa RicaRemotoen

Supported high-end SAN systems including VMAX, All Flash, and PowerMax

Provided advanced technical assistance on escalated customer cases with Dell Technologies

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Resumen

Experienced technical support engineer with a focus on enterprise storage systems and customer satisfaction. Skilled in troubleshooting, system management, and handling escalations with over 6 years of industry experience.

Video Resume

Logros Clave

Gained experience with Linux virtual machines and SAN management tools such as Unisphere & VAPP

Habilidades

High-end Storage SystemsAdvanced

Supported enterprise storage hardware including SAN systems like VMAX and PowerMax.

Linux Virtual MachinesIntermediate

Worked with Linux-based virtual environments used in storage and support operations.

SAN Management ToolsIntermediate

Utilized SAN management software such as Unisphere and VAPP for system administration.

Technical Support & TroubleshootingAdvanced

Provided support for networking issues, system errors, and hardware support in enterprise environments.

Customer Interaction & Escalation Handling

Experiencia

Enterprise Technical Support Engineer

Dell EMC

2019 - 2025

6 Year + Experience as a Dell Technical Support Engineer for High end Storage Systems for Enterprise Consumer Brand Line, Experience working with High end SAN systems such as (VMAX , VMAX ALL FLASH & POWERMAX), Gained experience working with Linux Based Virtual machines, Gained experience...

L2 Technical Advisor

Dell Technologies

2016 - 2019

Involve advance technical assist on Highly Sensitive customer escalated cases, Support DNS resolution problems, Support Duplicated IP addresses, Support Network Latency & High Ping communication problems, Support DHCP service errors, Invalid IP Addresses assignment, Support Windows...