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Qwayne
Technical Support Engineer with 6+ years in Enterprise Storage
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Competencies
Supported enterprise storage hardware including SAN systems like VMAX and PowerMax.
Worked with Linux-based virtual environments used in storage and support operations.
Utilized SAN management software such as Unisphere and VAPP for system administration.
Provided support for networking issues, system errors, and hardware support in enterprise environments.
Handled sensitive escalations, ensured customer satisfaction, and drove process improvements.
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Summary
Experienced technical support engineer with a focus on enterprise storage systems and customer satisfaction. Skilled in troubleshooting, system management, and handling escalations with over 6 years of industry experience.
Key Achievements
- Supported high-end SAN systems including VMAX, All Flash, and PowerMax
- Provided advanced technical assistance on escalated customer cases with Dell Technologies
- Gained experience with Linux virtual machines and SAN management tools such as Unisphere & VAPP
Experience
Enterprise Technical Support Engineer
6 Year + Experience as a Dell Technical Support Engineer for High end Storage Systems for Enterprise Consumer Brand Line, Experience working with High end SAN systems such as (VMAX , VMAX ALL FLASH & POWERMAX), Gained experience working with Linux Based Virtual machines, Gained experience...
L2 Technical Advisor
Involve advance technical assist on Highly Sensitive customer escalated cases, Support DNS resolution problems, Support Duplicated IP addresses, Support Network Latency & High Ping communication problems, Support DHCP service errors, Invalid IP Addresses assignment, Support Windows...
Tier 1 Floor Support agent
Front Line Inbound Hardware/Gaming tier 1 support service, Outbox / Computer First Time gaming setup (Nvidia 3D Surround , Tri way/SLI setup)