Experienced in executive support, customer service, and data management across diverse settings. Skilled in multitasking, bilingual communication, and technology integration to ensure operational efficiency.
Supported executive and operational teams with scheduling, coordination, and documentation tasks.
Delivered bilingual customer service, resolving inquiries and maintaining positive client interactions.
Ensured data accuracy and confidentiality while transcribing and maintaining digital records.
Engaged effectively with clients, colleagues, and stakeholders across various roles and settings.
Divino Niño Inc.
Provided direct executive support to the CEO, including agenda management and high-level administrative assistance., Coordinated meetings and schedules across administrative teams, two medical clinics, a foundation, and multiple call centers., Managed and maintained the staff schedules for all...
Care Solace
Assisted families in accessing mental health services and coordinating care., Acted as liaison between schools, healthcare providers, counselors, and clients., Supported documentation, follow-ups, and care coordination processes.
Capital Solutions
Made outbound calls to potential clients to assess loan needs., Provided accurate information on personal loan options., Maintained professionalism and compliance with company guidelines.
GX Solutions
Conducted outbound surveys to U.S. voters using structured scripts., Recorded responses accurately and maintained neutrality., Utilized strong communication skills to engage participants respectfully.
Psychology
High School Diploma
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Proficient with Microsoft Office, Google Workspace, communication platforms, and Canva for various tasks.
Startek Honduras
Provided English-language customer service for U.S.-based clients., Resolved issues, answered inquiries, and handled complaints efficiently., Maintained high customer satisfaction and performance standards.
Proyecto Mideh – USAID
Transcribed numerical and textual data from original materials into digital systems., Ensured data accuracy and confidentiality.
Distrito Hotelero Plaza San Martín
Welcomed and assisted visitors, providing directions and information., Managed front desk operations and visitor coordination.
Banco HSBC
Handled customer inquiries and resolved banking-related issues by phone., Delivered professional and solution-focused service.
Equis Constructores
Supported office planning, coordination, and administrative tasks., Assisted with customer service, document management, and office operations.
