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Administrative Support with 5+ years in executive and customer service roles
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Competencies
Supported executive and operational teams with scheduling, coordination, and documentation tasks.
Delivered bilingual customer service, resolving inquiries and maintaining positive client interactions.
Ensured data accuracy and confidentiality while transcribing and maintaining digital records.
Engaged effectively with clients, colleagues, and stakeholders across various roles and settings.
Proficient with Microsoft Office, Google Workspace, communication platforms, and Canva for various tasks.
Education
Languages
Summary
Experienced in executive support, customer service, and data management across diverse settings. Skilled in multitasking, bilingual communication, and technology integration to ensure operational efficiency.
Key Achievements
- Provided direct support to the CEO, managing agendas and coordinating cross-team schedules.
- Served as liaison for clients and internal teams, ensuring smooth communication and operations.
- Handled bilingual customer service in fast-paced environments, maintaining high satisfaction levels.
Experience
Administrative Assistant to the CEO
Provided direct executive support to the CEO, including agenda management and high-level administrative assistance., Coordinated meetings and schedules across administrative teams, two medical clinics, a foundation, and multiple call centers., Managed and maintained the staff schedules for all...
Care Companion
Assisted families in accessing mental health services and coordinating care., Acted as liaison between schools, healthcare providers, counselors, and clients., Supported documentation, follow-ups, and care coordination processes.
Sales Development Representative
Made outbound calls to potential clients to assess loan needs., Provided accurate information on personal loan options., Maintained professionalism and compliance with company guidelines.
Political Survey Representative
Conducted outbound surveys to U.S. voters using structured scripts., Recorded responses accurately and maintained neutrality., Utilized strong communication skills to engage participants respectfully.
Call Center Agent
Provided English-language customer service for U.S.-based clients., Resolved issues, answered inquiries, and handled complaints efficiently., Maintained high customer satisfaction and performance standards.
Data Entry Clerk
Transcribed numerical and textual data from original materials into digital systems., Ensured data accuracy and confidentiality.
Receptionist
Welcomed and assisted visitors, providing directions and information., Managed front desk operations and visitor coordination.
Call Center Agent
Handled customer inquiries and resolved banking-related issues by phone., Delivered professional and solution-focused service.
Administrative Assistant
Supported office planning, coordination, and administrative tasks., Assisted with customer service, document management, and office operations.