Project Manager with 5 years of leading software development and IT projects, specializing in coordinating cross-functional teams and managing project lifecycles.
Managed planning, execution, and delivery of projects across multiple teams.
Experience in overseeing phases from requirements gathering to deployment.
Facilitated communication and collaboration among diverse project teams.
Monitored project budgets to ensure optimal allocation of resources.
Identified potential risks and developed mitigation strategies for projects.
Best of Costa Rica DMC
Closed USD [contact hidden] K in new business within first year, Managed full lifecycle corporate MICE programs and individuals from RFP to on‑site operations.
PH Interamericas
Onboarded 8 new hotel partners, expanding portfolio from 12 → 20 properties in 12 months., Increased territory revenue through upselling ancillary services., Negotiated supplier contracts.
Wild Wetlands Hacienda El Viejo
Led 3‑person team to., Crafted omni‑channel marketing strategy; boosted web traffic, Introduced dynamic rate strategy, during low season.
Planet Hollywood Costa Rica
Executed weddings/events and site inspections., Adopted digital contract signatures, slashing booking cycle from 14 → 5 days., Spearheaded cross‑department coordination ensuring zero operational incidents.
Corporación de Viajes TAM
Oversaw tour desk & FIT product lines and grew gross the margin via dynamic pricing., Mentored 6 sales agents; raised productivity 25 % (bookings per rep)., Developed bespoke itineraries contributing.
Costa Rica DMC
MICE division generating business., Delivered 60+ incentive programs (20–500 pax) with client satisfaction 4.9/5., Presented reports and plans to executive team.
Swiss Travel Services
Led and Managed incentive leads/year, converting into confirmed programs., Coordinated events up to 1 000 delegates across multi‑venue itineraries., Introduced Salesforce dashboards achieving revenue‑forecast accuracy.
Aventuras Costa a Costa
Directed annual adventure race series attracting 600+ athletes from 15 countries; boosted sponsorship., Negotiated partnerships with global brands, securing the founding funding., Launched bilingual website & online registration, reducing admin workload 50 %.
A.A.
Human Resources Management Program
English Studies
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