This is my profileContact via CazVidOtukile
Call Centre Agent with over 6 years in Customer Service
Contact
Johannesburg, Gauteng, South Africa
Available on CazVid
Competencies
Customer ServiceAdvanced
Skilled in handling customer inquiries and resolving issues efficiently to enhance client satisfaction.
Communication SkillsAdvanced
Effective communicator with experience in inbound call handling and client interaction.
MS Office ApplicationsIntermediate
Proficient in MS Word for documentation and correspondence tasks.
Administrative SupportIntermediate
Capable of managing administrative tasks related to customer service operations.
Education
Matric (Grade 12)
Seana-Marena High School
Computer & Secretarial Admin(Certificates)
Havatech
Languages
Tswana
English
N.Sotho
Zulu
Summary
Dedicated customer service professional with over 6 years of inbound call handling. Skilled in communication, MS Office tools, and administrative support, committed to delivering exceptional client experiences.
Key Achievements
- Provided consistent inbound customer support, ensuring high satisfaction levels over extensive tenure.
- Utilized MS Office tools to streamline customer communication and documentation processes.
- Contributed to team efficiency through reliable service delivery at Europ Assistance and Consolidation Technology SYS.
Experience
Call Centre Agent
Europ Assistance
2007 - 2001
Inbound & Customer Service. Ms Office application (Word)
Call Centre Agent
Consolidation Technology SYS
2004 - 2004
Inbound & Customer Service. Ms Office application –(Word)
Skills
Customer ServiceCommunication SkillsMS Office ApplicationsAdministrative Support
Published on CazVid - Aug 4, 2026