Dedicated Call Centre Agent with over 6 years of experience in inbound customer service, adept at communication and problem-solving, with foundational administrative expertise.
Skilled in handling inbound customer inquiries, resolving issues, and ensuring positive customer experiences.
Effective in verbal and written communication, facilitating clear and professional interactions.
Basic proficiency in MS Office applications, supporting documentation and administrative tasks.
Capable of identifying issues and providing timely solutions in customer service scenarios.
Europ Assistance
Inbound & Customer Service. Ms Office application (Word)
Consolidation Technology SYS
Inbound & Customer Service. Ms Office application –(Word)
Matric (Grade 12)
Computer & Secretarial Admin(Certificates)
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