Norman - Risk Investigator with 3+ years of experience in financial security

Reviewed and analyzed transactions to identify suspicious activities and ensure AML compliance.

Verified customer identities through communication and document verification processes.

Provided support via inbound and outbound calls, handling escalations and customer inquiries.

Documented interactions and coordinated with various teams to improve operational workflows.

Reviewed customer transactions and related information to gain insights while ensuring respect for customer identities., Monitored transactions to detect fraudulent activities, including account takeover, friendly fraud, and identity theft., Identified suspicious behaviors and unusual patterns...

Assisted with appointment scheduling during inbound and outbound calls., Recorded all interactions and update relevant information using the organization’s tools and platforms, including details such as phone numbers, addresses, emails, primary care physicians, providers, pharmacies, medical...

Scheduled appointments from leads through inbound and outbound calls and SMS., Updated patient information, including general details (phone number, address, email, etc.), primary care physician, provider, pharmacy, medical insurance, medications, and health conditions., Coordinated with primary...