Experienced customer support professional with over 3 years in BPO, skilled in technical support, quality monitoring, and customer interactions in English and Spanish. Proven ability to assist large customer volumes and enhance process accuracy.
Engaged in providing support and assistance to customers via chat and call channels.
Supervised call monitoring and contributed to improving process accuracy.
Handled technical issues and provided resolutions in a customer support context.
Accumulated over 3 years of experience working in the business process outsourcing industry.
CONCENTRIX
Assisted customers via chat and calls, on both English and Spanish queues., Developed skills in technical support and refund webform (Back-office queue).
TEEM
Oversaw monitoring calls of each agent., Ensured branding was effectively communicated to patients., Scheduled appointments with doctors.
Microcomputer Operator Technician
TOEIC LISTENING & READING TEST
Advanced English
Advanced Excel
Career Coursing
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