This is my profileContact via CazVidNicolas
Customer Service & Sales Associate with 5+ years of diverse experience
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Competencies
Handled customer interactions in various environments including technical support, sales, and hospitality.
Utilized effective communication to ensure customer satisfaction and support diverse client needs.
Provided troubleshooting support for online banking applications and digital channels.
Proficient in Excel for record-keeping and data management.
Adapted to roles in hospitality, sales, and technical customer service environments.
Education
Languages
Summary
Experienced in technical support, customer service, and sales with strong communication skills and adaptability.
Key Achievements
- Provided technical and product support across multiple customer service roles, ensuring customer satisfaction
- Managed customer interactions via chat, phone, and in-person, demonstrating strong communication skills
- Progressed through roles from Waiter to Customer Service Representative and Sales Representative, gaining diverse experience
Experience
Sales Representative
Customer service via chat through the website, Product sales, Support during the purchase process
Customer Service Representative
Technical support, Ensuring customer satisfaction
Customer Service Representative
Support for users of online banking applications, Resolving transaction issues, Assistance with card blocking/unblocking, Transaction verification, Guidance on the safe use of digital channels
Waiter
Direct customer service, Order taking, Consumption recording, Billing