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Mercedes
Customer Service Professional with 9+ years experience in BPO and sales
Video resume
About me
Call center
Contact
Medellín, Departamento de Antioquia, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and solutions to customers in call center environments across Colombia and the US.
Bilingual CommunicationIntermediate
Communicated effectively in both English and Spanish, facilitating cross-cultural customer interactions.
Call Center OperationsIntermediate
Handled inbound and outbound calls, managing customer inquiries and issues efficiently.
Sales SupportBeginner
Assisted in sales processes, promoting products and services through customer engagement.
Multicultural AdaptabilityIntermediate
Adapted to diverse cultural environments working in the US and Colombia.
Summary
Experienced customer service professional with over nine years in BPO and sales, specializing in bilingual communication and cross-cultural client support.
Key Achievements
- Gained extensive experience in customer service and call center operations transnationally.
- Developed bilingual communication skills in English and Spanish.
- Initiated and maintained long-term customer relations since the age of 16.
Skills
Customer ServiceBilingual CommunicationCall Center OperationsSales SupportMulticultural Adaptability
Published on CazVid - May 17, 2026