Experienced customer service professional with over nine years in BPO and sales, specializing in bilingual communication and cross-cultural client support.
Provided support and solutions to customers in call center environments across Colombia and the US.
Communicated effectively in both English and Spanish, facilitating cross-cultural customer interactions.
Handled inbound and outbound calls, managing customer inquiries and issues efficiently.
Assisted in sales processes, promoting products and services through customer engagement.
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Adapted to diverse cultural environments working in the US and Colombia.
