Melissa - Industrial Engineer with 5+ years of safety and process management

Identified hazards and proposed mitigation strategies in occupational environments.

Provided assistance regarding account and payment issues, ensuring customer satisfaction.

Supervised teams, managed requests, and facilitated communication across departments.

Conducted detailed investigations of incidents related to safety and customer service.

Identify the risks where the workers are exposed, Draw a map of the risk encountered, Propose actions to reduce risks and to avoid future accidents

Give assistance to issues related with accounts or payments that the customer has with cordiality, interest and respect.

Overseeing a team, lead then and give then constant follow-up to achieve the goals and objectives proposed by the campaign., Manage request, perform administrative tasks, be in constant communications with other departments for the proper answer of requests.

Give following to the process that are related to accident and in this way give the best customer service, Develop a details investigation with the intention of finding out the events that ocurred as accurately as possible