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Melissa
Industrial Engineer with 5+ years of safety and process management
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Competencies
Identified hazards and proposed mitigation strategies in occupational environments.
Provided assistance regarding account and payment issues, ensuring customer satisfaction.
Supervised teams, managed requests, and facilitated communication across departments.
Conducted detailed investigations of incidents related to safety and customer service.
Proficient in Excel, Power Point, Word, Microsoft Project, Visio, Publisher, and Outlook for various tasks.
Education
Languages
Summary
Industrial Engineer experienced in safety risk analysis, team supervision, and customer service, with proficiency in essential software tools and a focus on results.
Key Achievements
- Gained experience in occupational hygiene, risk identification, and accident prevention during internship at Compassion International.
- Managed customer service operations, effectively handling account and payment issues at Teleperformance Nicaragua.
- Led a team as Supervisor at In team, overseeing goal achievement and facilitating interdepartmental communication.
Experience
Occupational Hygiene and Safety– Internship
Identify the risks where the workers are exposed, Draw a map of the risk encountered, Propose actions to reduce risks and to avoid future accidents
Customer Service Experience
Give assistance to issues related with accounts or payments that the customer has with cordiality, interest and respect.
Supervisor
Overseeing a team, lead then and give then constant follow-up to achieve the goals and objectives proposed by the campaign., Manage request, perform administrative tasks, be in constant communications with other departments for the proper answer of requests.
Give following to the process that are related to accident and in this way give the best customer service, Develop a details investigation with the intention of finding out the events that ocurred as accurately as possible