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Project Manager with 10+ years of experience in construction and infrastructure
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Competencies
Led planning, execution, and completion of various infrastructure projects, coordinating teams and resources.
Prepared project budgets, monitored costs, and implemented cost-saving measures.
Ensured compliance with safety regulations, reducing workplace incidents.
Supervised multidisciplinary teams, fostering collaboration and professional growth.
Negotiated with suppliers and contractors to secure materials and services at optimal terms.
Education
Summary
Experienced project manager specializing in large-scale infrastructure developments with a strong record of delivering projects on time and within budget.
Key Achievements
- Managed multiple large-scale construction projects from inception to completion, ensuring on-time and within budget delivery.
- Led cross-functional teams to achieve project goals, improving team collaboration and project efficiency.
- Developed detailed project plans, schedules, and budgets, maintaining compliance with safety and quality standards.
Experience
Medical Interpreter
Work part-time (25 hours a week) as a Medical interpreter.
Debt Collector and Customer Service Representative
Maintain regular communication with customers regarding their outstanding balances, payment schedules, and any payment-related issues., Interact with clients via phone, address inquiries, concerns, and requests related to their accounts. Inbound and outbound calls with a volume of 117 calls per day., Negotiate and setup payment arrangements with clients who are experiencing financial difficulties or struggling to meet their payment obligations., Handle account inquiries from clients regarding their billing statements, payment history, outstanding balances, and any discrepancies.
Credit and Collection Customer Service Representative
Interact with customers via phone to address inquiries related to billing, payment plans, overdue accounts, and other credit and collection matters., Serve as an advocate for customers, empathizing with their situations, and working to find mutually beneficial solutions to payment challenges., Handle customer inquiries regarding billing statements, explain charges, resolve disputes over billing discrepancies, assist customers in setting up payment plans, processing payments, and providing information on accepted payment methods., Manage customer accounts, update contact information, payment preferences, and payment arrangements as necessary, initiate collection procedures for overdue accounts, contact customers to remind them of outstanding balances, negotiate payment arrangements, and escalate unresolved cases as needed., Possess a thorough understanding of AT&T's products, services, pricing, and promotional offers to provide accurate information to customers.
Customer Service Agent
Provide excellent customer service to US clients, assist them with any inquiries about our products, take their orders, payments and clarify any billing questions.
Executive Secretary
Assist with all administrative duties such as reviewing information, crafting reports, booked travel itineraries for high academic panelists, scheduled meetings, and events, supervised a team of over 10 volunteers that worked in the organization of this international event.
Remote Interpreter
Worked as an over-the-phone live interpreter for US government agencies, Banks, and a variety of different companies.
Remote Interpreter
Provided real-time over-the-phone interpretations for various clients from US Government Agencies, Hospitals, and Law Firms., Worked independently with no management.