Experienced project manager specializing in large-scale infrastructure developments with a strong record of delivering projects on time and within budget.
Led planning, execution, and completion of various infrastructure projects, coordinating teams and resources.
Prepared project budgets, monitored costs, and implemented cost-saving measures.
Ensured compliance with safety regulations, reducing workplace incidents.
Supervised multidisciplinary teams, fostering collaboration and professional growth.
Homeland Language Services/Propio
Work part-time (25 hours a week) as a Medical interpreter.
Easy Pay Finance/CCS Mexico City
Maintain regular communication with customers regarding their outstanding balances, payment schedules, and any payment-related issues., Interact with clients via phone, address inquiries, concerns, and requests related to their accounts. Inbound and outbound calls with a volume of 117 calls per day., Negotiate and setup payment arrangements with clients who are experiencing financial difficulties or struggling to meet their payment obligations., Handle account inquiries from clients regarding their billing statements, payment history, outstanding balances, and any discrepancies.
AT&T
Interact with customers via phone to address inquiries related to billing, payment plans, overdue accounts, and other credit and collection matters., Serve as an advocate for customers, empathizing with their situations, and working to find mutually beneficial solutions to payment challenges., Handle customer inquiries regarding billing statements, explain charges, resolve disputes over billing discrepancies, assist customers in setting up payment plans, processing payments, and providing information on accepted payment methods., Manage customer accounts, update contact information, payment preferences, and payment arrangements as necessary, initiate collection procedures for overdue accounts, contact customers to remind them of outstanding balances, negotiate payment arrangements, and escalate unresolved cases as needed., Possess a thorough understanding of AT&T's products, services, pricing, and promotional offers to provide accurate information to customers.
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Human Quality/Language Line
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